Terms and Conditions

Terms and conditions — T&Cs — AKA ‘the small print’.

Please do read everything carefully. It’s always better to know exactly where you stand before a force majeure occurs, rather than finding out after the event.

Our terms are fairly standard and they are there to make your online shopping experience as simple and secure as possible.

These terms do not supersede your statutory rights, under the Sale of Goods Acts 1979.


These terms and conditions apply to all transactions received this website. Placing an order indicates your acceptance of these terms and conditions, so please read them carefully and print a copy for future reference. These terms and conditions do not affect your statutory rights. We reserve the right to change these terms and conditions at any time without notice.

These terms and conditions were last amended on 21st October 2019.

General Obligations

Mooks Design shall deliver the goods as specified. The customer shall provide payment for the goods prior to despatch. Mooks Design reserve the right to decline any order without reason being given.

Descriptions and specifications

Whilst every effort is made to ensure colours displayed are a close representation, slight variations in the actual goods may occur.


Electronic PDF proofs will be created and emailed to the customer for checking where necessary and are not indicative of finished print quality.

Proofs are produced for the client to check the layouts — design and wording etc prior to printing.

Please be aware that uncalibrated computer monitors don’t often show a true representation of colour. For best results please provide a swatch, along with your order, for colour matching at print stage. Whilst we cannot guarantee a perfect colour match, it will certainly be as near as humanly possible.

Mooks Design Limited cannot be held responsible for any typing or image errors noticed after the proofs have been checked and client approval given. 


All prices shown in this website are quoted in pounds sterling (credit cards sales will be charged in your local billing currency by your credit card provider).


The prices shown include the cost of packaging as well as shipping charges.

Duties and local taxes

Purchasers are responsible for any duties and/or taxes levied at the point of entry into the destination country.

Damages and refunds

For all personalised products that are made to order, we cannot offer an exchange or refund. Only damaged or faulty goods can be returned for refund or exchange.

Please ensure that Mooks Design Limited are notified of damaged or faulty goods or incomplete orders within 14 days of receiving your order. 

Every effort is made to make sure your goods arrive in perfect condition, please contact us if anything is damaged in transit.

We reserve the right to make a charge for any work already undertaken on personalised goods if an order is cancelled.

Applicable law and courts of jurisdiction

All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English Legal processes and under the jurisdiction of English Courts.


Copyright in the design, text, graphics and photographs contained in the website is held by Mooks Design.


Nothing in this agreement affects the statutory rights of a consumer. Subject thereto all representations, warranties, guarantees and conditions express or implied, statutory or otherwise are expressly excluded and Mooks Design does not accept liability for loss, damage, or injury howsoever arising. Mooks Design’s total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Mooks Design to the customer.


Mooks Design has tried to ensure that information provided through this website is accurate, however it accepts no liability for any inaccuracies, errors or omissions in the site through technical or other reasons. We reserve the right at any time and without prior notice to make changes and corrections to the material on the site. Mooks Design does not guarantee the functions of the site will be uninterrupted or error-free or that the site is free of viruses or other harmful components. You will be responsible for the entire cost of all necessary servicing, repair or correction.

Please note that our terms and conditions may change from time to time, so please check them each time you order a product from www.mooksdesign.co.uk

Copyright © 2019 Mooks Design Ltd. All Rights Reserved.

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