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Here are a few frequently asked questions regarding wedding stationery, that seem to pop up from time to time! If there's anything else you want to know that isn't covered here, please give us a call or email us on info@mooksdesign.co.uk Ideally you should send them out around eight to twelve weeks before the wedding to allow people time to reply. If your wedding is planned around Christmas or near a bank holiday though, you'll need to send out your invitations earlier so your guests have time to book accommodation. Remember to also add on the time it takes for us to design and print your stationery. Please allow at least six to eight weeks from receipt of order to delivery. If you're in a bit of a hurry, do let us know and we will try our best to meet your deadline. Have a look at our ordering page for more details. Save the Date Card Day Invitation Evening Invitation Reply Card Order of Service/Ceremony Menus Place Cards Table numbers Thank-You Cards
Yes - check out our samples page for more information!
Simple! Just go to the ordering page, download and fill in the order form, then send it back to us either by post or email.
Not at all! Having been there ourselves we completely understand that, as weddings take a lot of planning, sometimes it is hard to finalise everything immediately! You can order your Save The Date cards and Invitations initially, then order Order Of Service, Place Cards and other items of your chosen range later on. Remember though...! Don’t leave final orders to the last minute! We will still need at least six to eight weeks from receipt of order to delivery.
You can pay by cheque — payable to Mooks Design Limited — or directly into the bank. Internet banking details can be found on our order form. Please ensure that you send your payment when you place your order — this will guarantee you the swiftest possible turnaround!
Once we’ve produced your stationery, you'll receive a printed proof through the post. We recommend that you take your time when checking your final proofs. Be thorough — don’t rush! Then sign your approval and post it back to us. If you'd prefer a digital proof instead, let us know and this can be arranged. The whole process is explained in full on our ordering page.
Unfortunately only a 50% refund will be possible if you cancel your order; this will cover any design work that has already been completed. Once your proofs have been signed and approved however, a refund will no longer be possible as your stationery will be in the process of being printed.
Postage and packing charges are £12 on all orders to the UK and Northern Ireland (this may increase for larger orders). A signature will be required on delivery to provide proof of receipt. We take absolute care when sending your stationery —safe and appropriate packaging is always used.
We can deliver to Europe, USA, Canada and Australia if required. |
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